At ADV Beauty, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy for your convenience.
Return Period
You have 14 days from the date of receipt to return any item that is unused and unopened.
Conditions for Returns
To be eligible for a return, items must be in their original packaging, unopened, unused, with all seals intact. We cannot accept returns for items that have been opened or used.
Return Process
To initiate a return, please contact our customer service team at contact@adv-beauty.com. When reaching out, make sure to include your order number and reason for the return. Our team will then guide you through the return process and provide you with the necessary instructions.
We sincerely apologize if you received your order in such condition. In rare instances that this happens, please contact us within 14 days of delivery at contact@adv-beauty.com. To process your claim efficiently, please include:
We will address the issue promptly and ensure that it is resolved to your satisfaction.
If your order does not arrive within 7 days after the estimated delivery date, rest assured that you are protected. You may file a claim for a lost order by contacting our customer support team at contact@adv-beauty.com. To assist us in resolving the issue quickly, please provide the following information:
We’re here to help and will do our best to resolve your issue quickly. Just remember to submit your claim within 30 days after the promised delivery date, so you can feel confident that we’ve got you covered.
If you wish to cancel your order, please email us at contact@adv-beauty.com immediately after receiving your order confirmation. Be sure to include your order number and the reason for cancellation.
We will do our best to assist you, but please note that we cannot guarantee cancellation for all orders, as it depends on the shipping status. The earlier you reach out, the better the chances are that we can process your request. Once an order has been shipped, it can no longer be canceled.
Order Modifications
Once an order has been submitted, we cannot change the details, including products, quantities, recipient names, or delivery addresses. We recommend double-checking all information before completing your purchase to ensure it is accurate.
When will the refund be issued ?
Once we receive your returned item, we’ll inspect it and begin processing your refund within 14 days. While it may take up to this time, we often process refunds much faster, ensuring everything is handled smoothly for you.
Refund payment method
Your refund will be issued back to the original payment method you used for your purchase.
How long will it take for the refund to arrive ?
After your refund is processed, please allow 3-7 business days for the funds to appear in your account. The exact timing may depend on your bank’s processing times.
Thank you for taking the time to review our Returns and Refund Policy. Your satisfaction is our top priority, and we are committed to providing you with a seamless shopping experience. If you have any questions or need assistance, please don’t hesitate to reach out to our customer support team at contact@adv-beauty.com. We’re here to help!
Se hai bisogno del nostro aiuto, non esitare a contattarci.
contact@adv-beauty.com
Informazioni
Politiche
Iscriviti per sbloccare il tuo sconto!