General Questions
What is Korean skincare?

Korean skincare is a multi-step beauty routine that emphasizes hydration, nourishment, and protection of the skin. It often involves several products tailored to individual skin types and concerns, focusing on achieving healthy, radiant skin.
How can I create the perfect Korean skincare routine?

If you’re new to Korean skincare and feeling overwhelmed by the options for creating your ideal beauty routine, here are three easy tips to guide you.

The first and most important step is to determine your skin type. There are a few distinct types, each with its own unique traits.

Next, familiarize yourself with the steps of a typical Korean skincare routine. Use our filters to select characteristics that match your skin and the specific results you wish to achieve.

Finally, don’t hesitate to reach out to us! Our team of experts is available at no cost to assist you in creating your personalized Korean skincare routine.
Why is the brand I love not on ADV Beauty?

We love hearing your suggestions! If there’s a specific brand or product you’d like us to offer, please share your thoughts with us. Simply email us at contact@adv-beauty.com—we’d be happy to consider your feedback!
Which payment methods are accepted on ADV Beauty?

We accept a variety of payment methods for your convenience, including all major credit and debit cards, Google Pay as well as PayPal and Klarna.
Do you sell authentic Korean products?

At ADV Beauty, authenticity and quality are non-negotiable. Every Korean cosmetic brand we carry is sourced directly from certified Korean suppliers and delivered in its original factory packaging — with the same formulation, seals, and branding you’d expect from the brand itself. We do not alter content or packaging.

Your trust means everything to us. That’s why every item in our store is 100 % authentic and backed by our commitment to excellence. If you ever have questions about a product’s origin or packaging, we’re here to help.
Are your products cruelty-free?

Absolutely. At ADV Beauty, we carefully select brands that uphold strict cruelty-free practices. This means no animal testing at any stage of product development. Our goal is to bring you high-quality Korean skincare that aligns with modern ethical standards.

Questions about Orders
When will my order be processed and dispatched?

We normally prepare and ship out orders within 1–2 working days (Monday–Friday, excluding public holidays). During promotional periods or high-volume times, processing may take slightly longer.
How can I track my order ?

As soon as we ship your order, we’ll send you a tracking link by email. If you do not see it, please check your spam or promotions folder.
Can I change my delivery address after placing anorder?

If your order has not yet been dispatched, you can email us with your order number and the updated address. We will try our best to apply the change, but once a parcel is shipped, no modifications can be made.
Is it possible to cancel or modify my order?

We know mistakes can happen, so if you need to cancel or update your order, just reach out to us as soon as possible. We’ll do everything we can to help.

Orders are usually prepared quickly, so changes are only possible within the first hour after placing your order. Please include your order number and let us know what you’d like to adjust — we’ll check right away and support you the best we can.
What should I do if I received the wrong/damaged item or my order is missing ?

We sincerely apologize if you’ve received an incorrect/damaged item or there are products missing in your order. In rare cases that this happens, kindly reach out to our support team with:

- Your order number

- Clear photos of the item, packaging, and shipping labels

- A brief description of the issue

We’ll work to ensure everything is resolved promptly. Your satisfaction is our priority, and we appreciate your understanding and cooperation!
My parcel shows as delivered, but I can’t find it, what should I do?

If your tracking says “delivered” but the parcel isn’t there, don’t worry — just reach out to us. We’ll look into it right away and help you resolve the situation as quickly as possible. Your peace of mind is important to us, and we’re here to support you.

Shipping Questions
Which countries do you deliver to?

We ship throughout all the European Union. The full list of countries can be seen in our Shipping Policy
What are your shipping rates?

Shipping within Ireland costs €5.99, and delivery to other EU countries is €6.99. We also offer free shipping on all orders over €50. Your exact shipping cost will be clearly shown at checkout so you always know what to expect.
What happens if I'm not home when my parcel is delivered?

If you’re not available when the courier arrives, don’t worry — they’ll usually try again, leave the parcel in a safe place, or redirect it to a nearby pickup point depending on local courier practices. Your tracking link will keep you updated and give you options to reschedule or collect your parcel with ease.
WillI have to pay customs fees or extra taxes?

All orders within the EU are completely free from customs charges and import duties. The price you see at checkout is the final price — nothing extra will be added later. We value transparency, so you’ll always know exactly what you’re paying for.
How long does delivery usually take?

Delivery across the EU typically takes 3–7 working days, depending on your exact location. During busy periods or unexpected courier delays, shipping times may be slightly longer — but we’ll always keep you updated through your tracking link.

Other Questions
What is Korean skincare?

Korean skincare is a multi-step beauty routine that emphasizes hydration, nourishment, and protection of the skin. It often involves several products tailored to individual skin types and concerns, focusing on achieving healthy, radiant skin.
How can I create the perfect Korean skincare routine?

If you’re new to Korean skincare and feeling overwhelmed by the options for creating your ideal beauty routine, here are three easy tips to guide you.

The first and most important step is to determine your skin type. There are a few distinct types, each with its own unique traits.

Next, familiarize yourself with the steps of a typical Korean skincare routine. Use our filters to select characteristics that match your skin and the specific results you wish to achieve.

Finally, don’t hesitate to reach out to us! Our team of experts is available at no cost to assist you in creating your personalized Korean skincare routine. For even more guidance, visit our dedicated page, designed specifically to help you craft the perfect routine tailored to your needs.
Why is the brand I love not on ADV Beauty?

We love hearing your suggestions! If there’s a specific brand or product you’d like us to offer, please share your thoughts with us. Simply email us at contact@adv-beauty.com—we’d be happy to consider your feedback!
Which payment methods are accepted on ADV Beauty?

We accept a variety of payment methods for your convenience, including all major credit and debit cards, Google Pay as well as PayPal. This ensures a secure and seamless checkout experience for our customers.
Do you sell authentic Korean products?

Yes, all the Korean cosmetics available at ADV Beauty are 100% authentic. We offer products in their original packaging with unaltered contents. Each item is carefully sourced and imported directly from South Korea, ensuring you receive the highest quality skincare. Your trust is important to us, and we’re committed to providing genuine products that you can rely on!
Are your products cruelty-free?

Yes, we are committed to offering cruelty-free products. We ensure that none of our products are tested on animals.