FAQ
General Questions
What is Korean skincare?
Korean skincare is a multi-step beauty routine that emphasizes hydration, nourishment, and protection of the skin. It often involves several products tailored to individual skin types and concerns, focusing on achieving healthy, radiant skin.
How can I create the perfect Korean skincare routine?
If you’re new to Korean skincare and feeling overwhelmed by the options for creating your ideal beauty routine, here are three easy tips to guide you.
The first and most important step is to determine your skin type. There are a few distinct types, each with its own unique traits.
Next, familiarize yourself with the steps of a typical Korean skincare routine. Use our filters to select characteristics that match your skin and the specific results you wish to achieve.
Finally, don’t hesitate to reach out to us! Our team of experts is available at no cost to assist you in creating your personalized Korean skincare routine. For even more guidance, visit our dedicated page, designed specifically to help you craft the perfect routine tailored to your needs.
Why is the brand I love not on ADV Beauty?
We love hearing your suggestions! If there’s a specific brand or product you’d like us to offer, please share your thoughts with us. Simply email us at contact@adv-beauty.com—we’d be happy to consider your feedback!
Which payment methods are accepted on ADV Beauty?
We accept a variety of payment methods for your convenience, including all major credit and debit cards, Google Pay as well as PayPal. This ensures a secure and seamless checkout experience for our customers.
Do you sell authentic Korean products?
Yes, all the Korean cosmetics available at ADV Beauty are 100% authentic. We offer products in their original packaging with unaltered contents. Each item is carefully sourced and imported directly from South Korea, ensuring you receive the highest quality skincare. Your trust is important to us, and we’re committed to providing genuine products that you can rely on!
Are your products cruelty-free?
Yes, we are committed to offering cruelty-free products. We ensure that none of our products are tested on animals.
Questions about Orders
Can my order be cancelled?
If you wish to cancel your order, please email us at contact@adv-beauty.com immediately after receiving your order confirmation. Be sure to include your order number and the reason for cancellation.
We will do our best to assist you, but please note that we cannot guarantee cancellation for all orders, as it depends on the shipping status. The earlier you reach out, the better the chances are that we can process your request. Once an order has been shipped, it can no longer be canceled.
How can I track my order?
You can track your order by clicking on the tracking link provided in your shipping confirmation email. Alternatively, you can log into your account on our website and check your order history for tracking details.
What is your return policy?
We want you to be completely satisfied with your purchase! If you need to return an item, you can do so within 14 days of receiving it.
To qualify for a return, your item must be in the same condition you received it in: unused, unopened, and in its original packaging.
For further details on how to initiate a return and any additional information, please consult our Returns Policy. We're here to help ensure your shopping experience is smooth and hassle-free!
The product arrived damaged, what should I do?
Contact us by e-mail at contact@adv-beauty.com stating your Name, Surname, Order Number and attaching detailed photos of the product and packaging.
After analysing the problem we will contact you by email with detailed instructions on how to proceed with the replacement.
Please do not send us messages on social media, they may not be seen.
What happens if my order is lost in transit?
If your order appears to be lost in transit, please reach out to our customer support team. We will help track the package and take the necessary steps to resolve the issue for you quickly.
What should I do if I received the wrong/damaged item or my order is missing?
We sincerely apologize if you’ve received an incorrect/damaged item or there are products missing in your order. In rare cases that this happens, kindly reach out to our support team with:
- Your order number
- Clear photos of the item, packaging, and shipping labels
- A brief description of the issue
We’ll work to ensure everything is resolved promptly. Your satisfaction is our priority, and we appreciate your understanding and cooperation!
Shipping Questions
When will my order be shipped?
Orders typically ship within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.
Do you ship internationally?
Yes, we offer international shipping to multiple countries. Please refer to our Shipping policy for more information on destinations we cover.
How long will it take for my order to arrive?
Delivery times vary based on your location and chosen shipping method. Standard shipping typically takes 3-5 business days, while expedited shipping can take 1-3 business days.
Do you offer free delivery?
Yes, we are pleased to offer free delivery on orders above €60. For orders below this amount, standard shipping rates will apply. We appreciate your business and hope you enjoy your shopping experience with us.
Other Questions
I cannot access my account. What can I do?
If you’re unable to access your account, it’s likely due to one of two reasons: either you haven’t registered an account with us yet, or you may have forgotten your password. Not to worry—resetting your password is easy! Simply click on the “Forgot Password?” link on the login page to set up a new one.
If you’re still experiencing issues, please don’t hesitate to reach out to us at contact@adv-beauty.com for further assistance. We’re here to help!
Can I unsubscribe from the newsletter?
Absolutely! If you’d like to stop receiving our newsletters, simply click the “Unsubscribe” link at the bottom of any email we send you. You can also manage your subscription preferences in your account settings. We’ll miss keeping you updated, but you can rejoin our mailing list anytime!
How can I delete my account?
If you wish to delete your account, please contact our customer service team at contact@adv-beauty.com. We’ll assist you with the process and confirm once your account has been successfully removed.